Frequently asked

QUESTIONS

Frequently asked questions

Where can I visit you?


I currently work in Tatum, at Lori's Beauty Shop @ 512 East Broadway and This Is Us in Lovington @ 11 West Washington Avenue When you schedule your appointment, you should choose your location first.




What do I schedule?


Click the button above to see a list of services and prices. If you're still not sure what to schedule, indicate that in the appointment request form and I will help you decide which service is best for you.




What payments do you accept?


I currently accept debit cards, credit cards, cash, personal check and square gift cards. There will be a $30 returned check fee for all returned checks and no third party checks are accepted. Proof of identity may be required for credit/debit card or check acceptance.




What should I expect during my visit?


At your first visit, we will fill out some paperwork and have a thorough consultation about your hair, your lifestyle, your budget and your hair goals. Once we have a plan in place, we will continue with your service. I want to educate all of my guests so please make sure you schedule your appointment in such a way you are not rushed. If you have photos of hair you like, please bring them with you. At checkout, we will schedule your next appointment according to the plan we constructed.




What can I bring with me?


You can bring your laptop or tablet if you wish, chargers will be available if needed. Bring any inspiration photos you have. I have a pinterest page linked at the top of this page for some inspiration if you're lacking. If possible, make arrangements for any small children during your appointment. The salon is a dangerous place for children and you and I will be engaged. You may bring food or drinks, although both are available at the salon to indulge while you pamper yourself.




What should I do after the appointment?


Once you leave the salon, it is your responsibility to follow the maintenance and care instructions including but not limited to: Using the correct products to maintain your style. Following all maintenance information given to you. Following the scheduled maintenance appointments made during your longtime haircare plan.




What if I'm Late?


I appreciate you being 5 minutes early for your appointment. If you are 10 minutes or more late, I will reschedule your appointment and a fee of $10 may be due before your next appointment is reserved.




What if I have to Cancel?


In order to continue to provide the best possible scheduling options to my guests, I do require 36 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 36 hours notice, a $25 per service cancelled fee does apply and will be due before a new appointment is scheduled.




What if I don't like my hair or my products?


I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit and I will be happy to correct the issue with no additional charge. Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase, provided there is at least 70% of the product remaining.




What can I expect after I schedule online?


Once you request an appointment, your request will be reviewed and you will recieve an email within 48 hours with appointment options, more information about what to expect and where to go. You will recieve an appointment reminder 48 hours before your scheduled appointment.





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Asheville, NC 28814



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